Our customer service staff answers hundreds of calls each day. We decided we would answer the five most common questions we receive from members. One of the most common questions is about address changes.
We often get calls from members wanting to update our records with their new address so that they can continue to receive Explanation of Benefits forms (or EOBs) and other info from us.
If you are a current Blue Cross Blue Shield of North Dakota member, you can update your address online. You will first need to register online and visit our secure online portal BCBSND.com/manage-my-benefits to enter your updated address. In addition to updating your address and other personal info with online members services, you can also request new ID cards, find out more about what your plan covers and view your claims online.
If you would rather update your address over the phone, you can also give us a call at 1-800-342-4718.
Here are the answers to some other frequently asked questions we receive.
Ryan Schuster is an editor in the Communications department at Blue Cross Blue Shield of North Dakota.