We faced many challenges during 2013, including the implementation of the Affordable Care Act (also known as Obamacare), rising health care costs and higher than expected member claims. While the challenges led us to post a financial loss in 2013, our focus on our members as a not-for-profit member-owned company has not changed.
Through it all, we remain committed to delivering affordable solutions to improve the care and health of those we serve. With 98 percent of the state’s hospitals, clinics and health care professionals participating with us, our members continue to have access to nearly every doctor and every hospital in the state. We also continue to provide our members with best-in-class customer service. Blue Cross Blue Shield of North Dakota led all Blue Cross and Blue Shield plans in quality assurance ratings for customer service, customer satisfaction and claims accuracy during the second half of 2013.
We believe in transparency and being accountable to our members. That is why we are mailing a copy of our 2013 annual report to all of our voting policyholders along with a letter introducing you to North Dakota native Tim Huckle, our new president and CEO. While Tim has recently been named as our top executive, he has been our longtime chief operating officer, and he has worked for us for nearly 29 years. Our 2013 annual report has been posted to our website, including a breakdown of our 2013 financial performance and more information on our direction and accomplishments.
We take our responsibility to serve our members’ best interests seriously. At about 8 percent, our administrative costs are among the lowest in the nation. Roughly 93 cents out of every premium dollar we collected from members in 2013 was used to help pay for members’ medical care.
We remain a strong and stable company with sufficient reserves to pay member medical claims. We have been providing North Dakotans with affordable, high quality health insurance for 74 years and we plan to continue doing so for many more years to come. Let us know if you have any questions.
Ryan Schuster is an editor in the Communications department at Blue Cross Blue Shield of North Dakota.